Refund and Returns Policy

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Because flowers are perishable, traditional returns are not always possible—but we’ll work with you to find the best solution.

returns

  • Flower Fantasy guarantees the freshest, most beautiful quality floral arrangements. A professional florist handcrafts each floral arrangement.
  • Complaints must be made within 48 hours of delivery.
  • Due to the perishable nature of most products, we are not able to accept returned items. Please see our refund policy for details if your order is not delivered to your satisfaction.

Refunds

Refunds will be granted for no delivery and damaged goods.

  • No REFUNDS for change of mind – Perishable goods are excluded from the cooling-off period under the Consumer Protection Act.
  • Damaged or Defective Products – Customers must notify FlowerFantasy within 24 hours with photographs and order details.
  • Non-Delivery – If an order was not delivered due to our fault, customers may request a refund or replacement.
  • Substitutions – Substitutions of equal or greater value do not qualify for refunds.
  • Refund Processing- Approved refunds will be processed within 7 to 14 business days.
  • If we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 14 days after the intended delivery/collection date.
  • Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within one working day of the date of delivery or intended delivery of your purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@flowerfantasy.co.za.

Need help?

Contact us at info@flowerfantasy.co.za for questions related to refunds and returns.